We often receive inquiries about our terms of work, our style and other issues related to the overall performance and realization of a wedding day. In order to ease communication and facilitate our customers, we prepared a selection of the most frequently asked questions. We hope to be useful, and if you do not find the answer to your question do not hesitate to contact us.We will be happy to answer!
 
1. How much do you charge for your services?
This of course is the most frequently asked question by each customer, which is quite understandable in view of the fact that everyone does the budget available to the organization of a wedding or other event. On our site (SERVICES) we specified part of our basic prices for photography and video, and after subsequent inquiry we will send you specific offer. It is recommended in your request to describe all the details related to the event: date, start and end time, location, requirements, etc. 
 
2. Are you working with a second photographer / videographers?
About photography – YES. All packages for wedding photography include shooting by two photographers. This ensures full coverage of the event, more emotional footage and different view of angles. 
 
3. Are you editing the photos/video?
Yes, necessarily. Raw video material passes through the review and installation, add captions, music. Raw files from the camera are processed one by one. All photos undergo basic treatment, correction of color, density, contrast, and some of them through specialized retouching, in the author’s style. 
 
3. Do you travel out of town in which you live?
We are based in Sofia, but much of our events are in different cities around Bulgaria, so yes! We also have extensive experience in shooting weddings outside Bulgaria in countries such as Greece, Romania, Luxembourg, England and others. Depending on the location of your event we charged transportation costs in both directions, accommodation and subsistence for the whole team. 
 
4. We would like a photo shoot of a beautiful and interesting location. Do you know one?
We are dealing with the wedding shooting more than 10 years and throughout our long experience we glance over the most interesting locations for wedding photo session in Bulgaria. During the preliminary talk we will discuss with you your wishes and give suggestions, but if you have a preference for any unknown location we are open to any ideas.
 
5. Do we get images also in black and white?
Yes, each client receives selection of images in black and white version.
 
6. Do you provide RAW files?
RAW files are not provided to the customer, but if desired can be negotiated such conditions that RAW files are paid extra. The final selection of photos provided are in JPG format with high resolution and each of them has won our high quality criteria for processing.
 
7. Whose are the copyrights of the video and photo materials?
Under the Copyright Law, copyright on the photos/video belong to the photographer/videographer. Photographs/videos taken by our team are intended for personal use only. They can not be used for commercial purposes. If you wish to use photos/videos for advertising purposes, this can be done on negotiating the conditions and prices. If you want to participate in competitions with photos shot by us or provide any third party can do this using photos with added logo on them or explicitly mention the author of photography.
 
8. Do you provide confidentiality to your clients?
Our photos/videos are part of our creativity and can be posted on our website and social networks, to fill our professional portfolio and presentation of our work.If you want privacy, it should be explicitly mentioned in preliminary talks, and we reserve the right not to accept such commitments. Nevertheless, there are cases which comply fully with the requirements of our clients for confidentiality and then the sum due under a contract is charged an additional financial compensation. 
 
9. Do you make photobooks and in what style?
Photobooks is one of the things which made us deliver the greatest pleasure. We encourage our clients about this fine ending to the story of the wedding day. With a clean design, quality workmanship and a large selection of covers, photobooks that we produce are something that will permanently preserve the memory of the most important day of your life! 
 
10. How can we hire you?
The first step in engaging our staff or service is an early identification conversation in which you introduce us to your event and details about it, share your views and requirements, and we answer all your questions. It is important to like each other, our communication to run smoothly because our work is very emotional and for us is essential the friendly atmosphere that will create together.The next step is payment of deposit and signing a contract. 
 
11. How long have you deal with wedding photography and videography?
We tell stories through pictures and video for more than 10 years. We have an extensive experience and numerous acquaintances with colleagues inside and outside Bulgaria. And We remember all our customers, many of them are our family friends, which is really great. 
 
12. Should we provide food for your team during the party in the restaurant?
It will be very kind of you if you provide food and drinks for our team. This means that we will have power to artistic feats and we will not have to rebound to the nearest restaurant for any junk food.